Service Complaints
Call our 24 hour helpdesk on 01722 426 276
The Armed Forces Act 2006 gives a person subject to Service law, who thinks they were wronged in any matter relating to their Service, a statutory right to make a Service complaint. It also gives such a right to a person who is no longer subject to Service law, who thinks they were wronged in such a matter while they were subject to Service law. Service complaints must normally be made within 3 months, beginning with the day on which the matter complained of occurred. In certain circumstances a complaint may be accepted outside this period by the chain of command.
A Service complaint must be submitted in writing, signed and dated by the complainant. Parker Bullen have extensive experience of drafting Service complaints and advising throughout the process.
If the complaint alleges unlawful discrimination or victimisation on the grounds of colour, race, ethnic or national origin, nationality, sex, gender reassignment, status as a married person or civil partner, religion, belief, sexual orientation or status as a part time employee our Employment Team can also assist with the lodging of an application to an Employment Tribunal (ET). This application must be made within 6 months of the incident or the latest series of incidents giving rise to the application. Applications to an ET can only be made after a Service complaint has been submitted to the chain of command (and not withdrawn). A person subject to Service law may also bring a case under the Equal Pay Act 1970 and the Working Time Regulations 1998.
Parker Bullen are also able to advise and assist those in the chain of command who are the subject of a complaint as a result of this statutory provision. We help them to understand the procedures involved and properly formulate their response to the complaint.
Service Complaints department contacts:
David Yates, david.yates@parkerbullen.com
Telephone: Salisbury 01722 412 000
Telephone: Andover 01264 400 500